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💬 Frequently Asked Questions

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1. What massage services do you offer?

We offer a complete range of therapeutic treatments:

  • Deep Tissue & Sports Combo Massage

  • Relaxation Massage

  • Back, Neck & Shoulder Massage

  • Foot Reflexology Massage

  • Upper Body Reset Massage

  • HBM Body Reawakening Ritual

  • Gentle Detox Massage

  • Chair Massage

  • HBM Power Reset Custom Combo

  • Duo Relief Therapy Massage (2-person session)

  • Mobile (At-Home) Massage Services

All treatments are customized to your body, preferences, and goals.

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2. What are your massage prices?

In-Studio:

  • 1h - €75

  • 1h30 - €115

  • 2h - €145

At Home:

  • 1h - €135

  • 1h30 - €175

  • 2h - €205

Packages, deals, and memberships are also available.

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3. Do you offer in-home massage sessions?

Yes. Mobile sessions are available at your home.
Please ensure there is enough space for the massage table and easy parking access.

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4. How can I book an appointment?

You can book through:

You can also book directly through the Spaces by Wix App.

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5. How do I join the Wix App and become a member?

You can join in two ways:

Through the Website: https://www.heartwarmingbodymassage.com/loyalty

Click “Become a Member” at the top of the page.

Members receive 100 Wellness Points upon sign-up.

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Through the Spaces by Wix App:
Download the app: https://www.mobileapp.app/to/Emwi2sZ?ref=mam
Join with code UWAHXU to activate your member account.

Members receive 100 Wellness Points upon sign-up.

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6. What are the benefits of becoming a member?

Members receive access to:

  • Wellness Points

  • Referral rewards

  • Birthday reward (200 points)

  • Booking history

  • Faster checkout

  • App booking via Spaces by Wix

  • Exclusive offers and updates

Creating an account takes less than one minute.

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7. How does the HBM Loyalty Program work?

Members earn and redeem Wellness Points for massage discounts.

Earning Points:

  • Create a member account: 100 points

  • Book any massage: €1 spent = 1 point (€75 = 75 Points)

  • Birthday month reward: 200 points

  • Packages and memberships: €1 spent = 1 point (€140 = 140 Points)

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Redeeming Points:
Points can be used during checkout or through your member account.​

  • 10 Wellness Points = €1 discount

  • 10 Wellness Points = 10% off for all plans​

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8. How does the referral program work?

Invite friends and earn points when they book.

Your Friend Receives:

  • 100 points after sign-up and their first massage.

You Receive:

  • 50 points when they complete their first massage.

  • 10 points every time they book future sessions.​

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9. Are shoes allowed inside the studio?

No. Shoes must be removed to maintain a clean and calm environment.

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10. Do I need to wash my feet before the massage?

Yes. Clean feet are required for all sessions to ensure hygiene and comfort.

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11. Can I choose where to focus during the treatment?

Yes. Sessions are fully personalized.
You may request full-body work or focus on specific areas such as the back, neck, or legs.

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12. How long are the massage sessions?

Sessions are available in:

  • 1 hour

  • 1 hour 30 minutes

  • 2 hours

Chair Massage is offered as a 30-minute session.

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13. Do you work with athletes or clients in recovery?

Yes. The Deep Tissue & Sports Combo Massage is ideal for pain relief, muscular recovery, and performance support.

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14. How far in advance should I book?

Bookings must be made at least one day in advance.

Same-day sessions cannot be booked online and must be requested by WhatsApp or phone.

A €50 express fee applies if the request can be accepted.

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15. What is your cancellation policy?

Sessions may be cancelled or rescheduled up to 24 hours before your appointment.
Late cancellations and no-shows result in the loss of the session.

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16. Do you offer gift cards?

Yes. Gift cards are available online or by request.

https://www.heartwarmingbodymassage.com/gift-card

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17. Can I book a massage for someone else?

Yes. You may book on behalf of another person or give a gift card.

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18. What should I expect during my session?

You may undress to your comfort level.

Professional draping is used at all times, and only the area being treated is uncovered.
For your privacy, the treatment room is leased exclusively for your session, ensuring a quiet and respectful environment.

I leave the room while you get ready, and I only re-enter when you press the wireless call bell, so you remain fully in control of your comfort and timing.

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19. What time should I arrive?

Please arrive 5 -10 minutes early to settle in.
Late arrivals may result in a shorter session.

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20. How should I prepare before my massage?

Stay hydrated, avoid heavy meals, and arrive clean and relaxed.

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21. What payment methods do you accept?

iDEAL, debit/credit card, Tikkie, and cash (by agreement).

Bank transfer is also accepted:
IBAN: NL28 KNAB 0618 7494 03
Name: Heartwarming Body Massage
Description: Full Name + Appointment Date

Proof of payment must be sent before your session.

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22. Is tipping required?

Tipping is not required but appreciated.

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23. Is my information confidential?

Yes. All personal details, health information, and conversations remain fully confidential.

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24. Why choose Heartwarming Body Massage?

  • Clear pricing

  • €75/hour studio sessions

  • €135/hour home visits

  • Effective treatments and real results

  • Personalized to your goals

  • Clean, calm, shoe-free environment

  • Flexible packages and memberships

  • Full confidentiality

  • A focus on long-term wellness and comfort

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